Legal information

1 · Information we collect. Depending on how you use the website or event services, we may collect your name where requested; email address; mobile number; ticket date and quantity; booking and ticket IDs; transaction reference and payment status; support messages and complaints; device, browser, IP address and website-usage information; ticket-verification and entry records; and photographs or videos captured during the event. We do not intentionally collect complete card information, UPI PINs, banking passwords or payment OTPs.

2 · How we use information. To process and confirm bookings; issue digital tickets or physical passes; communicate event and venue information; verify entry and prevent ticket duplication or fraud; provide customer support; investigate payments and process refunds; maintain event security; meet tax, accounting and legal requirements; improve the website and event experience; and send promotional communication where consent has been provided or is otherwise permitted by law. Essential booking, payment, safety and event updates may be sent even if you do not opt in to promotional messages.

3 · Consent and communication choices. By submitting information for booking or support, you authorise its use to provide the requested service. Where marketing consent is requested it is optional, and you may withdraw promotional consent using an unsubscribe option or by contacting Support.

4 · Information sharing. Relevant information may be shared with Razorpay, Cashfree or another payment provider; email, messaging, ticketing, hosting and technology providers; Plutone Mall and authorised venue personnel; event security and entry staff; event-service providers; accountants, auditors and professional advisers; and government, judicial, regulatory or law-enforcement authorities where legally required. Personal information is not sold as an independent commercial database.

5 · Data retention. Information is retained only for as long as reasonably required for ticket fulfilment, entry verification, customer support, fraud prevention, dispute resolution, accounting, taxation and legal obligations. Information no longer required may be securely deleted, anonymised or restricted from ordinary use.

6 · Security. Reasonable technical and administrative measures are used to protect personal information. No online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping booking emails, ticket IDs and QR codes confidential.

7 · Cookies and analytics. The website may use essential cookies or similar technologies for security, booking continuity, preferences and website performance. Analytics or advertising technologies are used with appropriate notice or consent where required. You may restrict cookies using browser settings, although some website functions may then operate differently.

8 · Children's information. Tickets for children must be purchased and managed by a parent or legal guardian. The website is not intended to independently collect information directly from children. A parent or guardian who believes a child's information has been collected improperly may contact Support.

9 · Privacy requests. You may contact us to request access to information associated with your booking; correction of inaccurate information; withdrawal of optional marketing consent; deletion of information no longer required; or resolution of a privacy-related grievance. Some information may be retained where required for legal, taxation, fraud-prevention, payment or dispute-resolution purposes. Reasonable identity or booking verification may be required before processing a request.

10 · External links. Google Maps, Instagram, Razorpay, Cashfree and other external platforms operate under their own privacy policies.

11 · Privacy and grievance contact. Grievance Officer, Junction India Enterprises — phone / WhatsApp 9348087289, email works.rourkelaj@gmail.com, support hours 10:00 AM–10:00 PM all seven days, at Ground Floor, Plot No. 1/1041, Jalda, C Block, Rourkela, Sundargarh, Odisha – 769043, India. Consumer complaints should include your name, ticket or order ID, registered contact details and a clear description of the issue. We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.